About Fiber Internet Service

Learn how Fiber Internet works and why it’s the fastest, most reliable Internet connection you can have.

What is Fiber Internet

Fiber Internet uses light to transmit data through fiber optic cables, rather than electricity like traditional copper cable internet. The nature of Fiber Internet allows signal to travel faster and longer distances, delivering significantly higher bandwidth than any other type of Internet access.

Why We Need Fiber

The world we live in today is online. We teach, learn, chat, and communicate with our colleges, close friends, and family through our devices. Because of this, we need fast, reliable Internet that’s available for everyone at once. This demand has increased, and Fiber Internet is here to help.

Reliable Connectivity

If you’ve ever had cable Internet, you’ve probably experienced times of sluggish speeds, or watched your connection go out due to signal loss or noise. These are common problems with the shared copper cable network used to transmit signal to your neighborhood’s homes.

Fiber optic strands simply don’t have problems with signal loss, and deliver an extremely clear, reliable signal all the way to your home. Fiber Internet infrastructure is also much more robust, and delivers much higher bandwidth to your neighborhood, and to your home.

Symmetrical Speeds

With Fiber Internet you also get symmetrical upload and download speeds. Unlike cable, where you commonly get a very small upload bandwidth limits (e.g., 500mbps down / 40mbps down), with Fiber Internet, you get full access to both your upload and download speeds.

Symmetrical speeds are a game changer for most users, unlocking the ability to upload videos and photos, or backing up your computer to the cloud, at gigabit speeds.

Man on computer with router

Fast & Secure WiFi

Reliable Internet

Everyone wants fast reliable Internet in their homes and offices. From gamers and streamers to online students and remote workers, people need a fast reliable solution to their Internet struggles. Fiber Internet is the fastest Internet available and the key to solving your slow Internet problems.
See if Fiber Internet is available near you!

Do you want speed, safety and security in your Internet connection?
CALL NOW (844) 606-SURF get connected!

Fiber Internet can be explained in five steps:

  1. A control cabinet distributes the Internet supply from a nearby source to the surrounding area.
  2. An orange conduit gets buried and helps to protect the Fiber source underground.
  3. A Fiber Cable is a line that is run to the home/business and serves as the direct source of Internet for the building.
  4. A hand hole is a plastic barrel that is buried in a discreet spot on the customer’s property. The Fiber Cable is spooled inside to be redistributed to nearby locations.
  5. The Network Interface Device is a box that is mounted outside the home where final connections between your indoor equipment and our Fiber network are made.
illustration of fiber internet connecting from internet supplier to a house with wifi devices

Can I get Fiber Internet? Is Fiber Internet near me?

Fiber must be installed in the area you live in before it can be connected to your home. In order to find out if Fiber Internet is near you, visit www.iwantfiber.today to check availability at your address.

 

Construction and Installation FAQs

Does Surf Broadband Have A Right To Be On My Property?

In places where fiber is being constructed, Surf Broadband Solutions will always have an easement and legal right-of-way to be on private property that is granted in advance by the local government by a permit for the specific purpose of carrying out the construction of fiber. Because of this, we ask property owners to do their best to work with us in letting us know of any underground hazards we may need to know about and to let us know of any other concerns immediately so that they may be addressed accordingly.

What Is An “Easement” or “Right-of-Way”?

Your local government owns the legal right to access specific portions of your property to access and maintain municipal utilities. Service providers, such as Surf Broadband, get permission to use these in the form of easements, a permanent restriction on the property that transfers in ownership if the property is ever sold. Having an easement allows us the right to use the land for specific purposes, but we do not retain ownership of it.

A right-of-way is a type of easement that allows the user the right to make way over a piece of land for the express purpose of creating an avenue of public travel (roads, bridges, canals, etc.), or in this case public utilities, Fiber Internet.

How Long Do I Need To Leave Flags In My Yard?

Markers and paint need to remain in place until the construction is done. The construction crews rely on these markers to tell them where important existing services are in the easements; thus, removing them may cause a larger problem by hitting existing utilities such as water, gas, and electricity. Here is a short video explaining what they mean.

What About Yard Restoration?

Our crews will make every effort to minimize the impact to your property during our fiber internet construction. Once construction has concluded in front of your home and weather permitting, Surf Broadband will restore lawns in places where digging, or plowing has occurred within about two weeks. A typical restoration will take the following steps to restore your property where hand holes or vaults were installed.

  • Add dirt to level the ground
  • Seed area for new grass
  • Lay Straw
  • Install a compostable mesh to hold seed and straw.

If you have any questions or concerns about your yard or the area impacted by fiber internet construction in front of your home, please fill out the form here

Sprinklers, Dog Fence, Sump Pump?

I have a sprinkler system, dog fence, sump pump, or another underground item. What do I need to do to make sure these are not affected by construction? 

It is essential that you notify us of these items in advance so that we can take steps to avoid them. They can be marked with either landscaping flags or landscape-safe paint. Please use pink paint. The flag colors listed below are for utility purposes.

Fill out the Private Lines Form here, or call us at 888-274-6381.


  • Blue: Potable Water
  • Green: Sewer and Drain Lines
  • Orange: Communication, Alarm or Signal Lines, Cables or Conduit
  • Pink: Temporary Survey Markings
  • Purple: Reclaimed Water, Irrigation and Slurry Lines
  • Red: Electric Power Lines
  • White: Proposed Excavation.
  • Yellow: Natural Gas, Oil, Steam, Petroleum
What's the Construction Overview?

Surf Broadband typically installs our fiber in an easement that each city, county, or state has established for utilities to install their services.

1. Permitting

Each new fiber construction plan needs to be approved by the state or local agency that regulates construction within their jurisdiction.  This can include, state highways, county easements, cities, railroads, and various others. Permits, based on their complexity and how many existing utilities are already present can take anywhere from a few days to be approved to months.

2. Underground

The underground stage is the process of pulling conduits in the ground once the permits and final fiber paths have been established.  The two main ways of accomplishing this are with a plow or a directional boring machine. Along with conduit, fiber hand holes are also installed in the underground phase that allows technicians access to the backbone for circuit installations.

3. Fiber Pull

After all of the underground work, the fiber pulling team installs the backbone fiber within the conduit leaving access for the splicing crew to pull enough slack to service the fiber in the future. This process can either be a manual “pull” using a string attached to the cable or advanced using a blowing machine that can send the cable through a feeding system.

4. Splicing

Splicing fiber takes a well-trained technician to break open the cable and attach other fiber to the backbone.  There are various ways our technicians accomplish this using fusion splicing primarily.  Splice cases are installed for customer access and to either bypass or light sections for various types of access.

5. Backbone Complete

Once all stages of the physical construction have been completed, our network engineers can install various types of electronics to service customers and send data over the newly installed fiber. Complete only refers to the stage of getting the backbone fiber ready for customer access and does not mean the fiber is Lit yet.  It does mean the fiber construction crew is on to the next project that has passed the permitting stage and is ready to start the underground process in a new location.

6. Ready for Customers

After the newly installed backbone has been completed, our fiber installation technicians are ready to install a fiber connection into your home and bring the fastest Internet to your home or business.

How long will it take to Install Fiber Internet?

Surf Broadband Fiber Internet is available in various locations in Illinois, Indiana, and Michigan. For homes in areas we serve, we strive to bring fiber as quickly as possible, but depending on the location, permitting process, and construction process it can take several months. Our goal is to provide you with as much information as possible about availability in each city we will offer services in.

Building the Surf Fiber network requires laying hundreds of miles of fiber in a new fiber-optic cable that can support any home or business with the fastest Internet. Currently, only a handful of homes in the country have the option for fiber-optic internet, but we are doing our part to change that and appreciate your interest. Signing up, or checking if your home can get service is easy, just go to iwantfiber.today. Each home we build pass will have the option to connect to the network. It’s extremely important for us to know if you are interested so we can accurately design and install enough access.

Construction Video: Fiber Internet What To Expect

Residential Fiber Cable Burial Explained

ˆFaster upload speeds based on combined upload and download capacity versus major cable providers: Xfinity, Spectrum, and Cox 1GIG cable service with uploads of 35 Mbps. Internet speeds based on hard-wired connection.

*Limited time offer, subject to change. Valid to new, residential customers. Added fees may be required for additional equipment and services. Internet speeds are not guaranteed and may vary by equipment, number of users/devices, and other factors outside of Surf’s control. 1 Gig and 500 Mbps services are not available in some areas. Price-lock guarantee applies to the current plan for the length of service. Restrictions apply. Whole-Home WiFi powered by eero is a product of EERO LLC and managed by Surf Broadband. Additional eero devices may be required at extra cost. ©202s Surf Broadband Solutions.